Refund policy
SAVANNAH LANE JEWELRY — RETURN & REFUND POLICY
At Savannah Lane Jewelry, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns We accept returns within 30 days of confirmed delivery. To be eligible, items must be unworn, undamaged, unaltered, in original condition, and include any original certificates or packaging where applicable.
To start a return, email us at marc@savannahlanejewelry.com with your order number and a photo of the item. We'll respond within 1–2 business days with next steps.
Return Shipping Return shipping charges are the customer's responsibility, except in cases where the item arrived damaged, defective, or incorrect — in which case we will provide a prepaid return label. All return packages must be insured for the full value of the item and sent with signature required service.
Restocking Fee A 4% restocking fee may apply to eligible returns. Eternity and infinity-style rings returned due to incorrect size selection are subject to a 30% restocking fee.
Refunds Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method. Please note that original shipping charges are non-refundable.
Non-Returnable Items
- Items returned after 30 days of delivery
- Items showing signs of wear, damage, or alteration
- Rings or jewelry that has been resized or modified by any third party
- Final sale items
- Custom or special-order pieces
Ring Sizing All ring sizes are listed on each product page. We strongly recommend confirming your ring size before placing your order. We do not offer resizing services. Resizing or alteration by any third party, including local jewelers, voids return eligibility and the manufacturer's warranty. Please note that eternity and infinity-style rings cannot be resized due to their continuous band construction — please order carefully and confirm your size before purchasing.
Damaged or Defective Items If your item arrives damaged, defective, or the ring size does not match what you ordered, please contact us within 14 days of delivery with your order number and a photo. We will offer a replacement, store credit, or full refund at no additional cost to you.
Exchanges We do not offer direct size or style exchanges. Please place a new order for the item you'd like, and return the original following the process above.
Warranties All jewelry is covered by a 3-month manufacturer's warranty against defects under normal wear. Warranty is valid in the USA only. The following are not covered: general wear and tear, water damage, lost or stolen parts, misuse, negligence, and damage not caused by a defect in material or workmanship. Resizing or alteration by any third party, including local jewelers, voids the manufacturer's warranty.
Questions? Email: marc@savannahlanejewelry.com — we respond within 1–2 business days, Monday–Friday, 5:00 AM–5:00 PM PST.